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I recently tried to get records of my service contract, finance contract and my ledger balance. I emailed my Auto Finance person at CNAC, in IL, and she stated she would send me over the documents. She did send over my service contact but failed to send the other two I requested. I gave it a couple days, and sent her another email requesting the records. She stated that she would give me the contract โ€œin a fewโ€. I did not receive anything. I then emailed her again, and requested my documents and she replied saying she would send them over. I still did not receive anything. I called CNAC to get my payout balance for another dealership, and spoke to her again, and told her I needed the documents I was requesting, she said โ€œI have not been in the office, but I will send them over.โ€ I STLL did not get my documents. I then called CNAC on Thursday, to make my payment, and spoke to the girl who answered the phone. I told her I needed to make my payment but I also needed a copy of my contract and ledger balance. I told her I had asked my financial person for them but did not receive them. She verified the email they had on file, and stated she would send them right over. I still have not received anything of what I requested. I am very dissatisfied with this company, and I am trying to switch companies for my finance because of these games. I have made all of my payments every two weeks, and to get treated like this is not acceptable.

ALSO, I took my car to the service department under warranty to get an engine problem fixed and also to get my muffler fixed. They kept my car for three days or so and gave it back, stating it was fixed. My car then shut off while I was driving, after I got it back. I took it back and they said something else was wrong and needed to get fixed. They kept my car and also told me they replaced my muffler. I took my car to a mechanic shop and they said my muffler was simply โ€œpatchedโ€. My car is so loud, you can hear it from blocks away, and my car shuts off when it feels like it. My dash board is still flashing lights and my speedometer is still moving on its own. (these were the same problems I originally brought my car in) I am now coming up to the end of my warranty and I called the service department and let them know I would be out of my warranty soon, but I am having the same problems as when I first bought the car. The service department told me I would not be able to get my car in for a few weeks, and I told them that my warranty would expire by then. He stated there was nothing they could do because the problems I am having โ€œwere over a year ago.โ€ Crazy how I am having the SAME problems that were supposed to be fixed. The car now sits in my driveway because it is unsafe to drive. I still make my payments.

I want my records and I want to know why this company is so unprofessional. I think it is a little weird that I received my service contract when I requested it, but not my financial contracts. Seems there is some wrongs going on here.

I called costomer service to make a complaint and to try to get my records and they said "You have to send any email to the coustomer service department.. so I did, and STILL have no response.

DO NOT USE CNAC, they will charge you WAY more the what the car is worth. They also DO NOT refinance on cars or trade them in.

Oh, and to top it off.. They have no reported to the credit bureau that I make my bi weekly payments. This was since i requested these records. Last report was in June... its now September.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: 750 Dundee Ave, East Dundee, IL 60118, USA

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