So ive been a great customer for almost 2yrs. Always paying on time.
My car which is being financed thru CNAC was hit by my neighbor sitting in front of my house. His insurance totaled the car. They told me that my car would be replaced with another one and i would keep my same payment&loan. They told me i had 6 cars to choose from.
All were older&with more miles than what i had. I told them this wasnt right, i should get something comparable for what i have been paying for 2yrs. So i left there with the same model car a year older and 25K more miles than my original car. The rep at CNAC told me TODAY they are worth the same price, no difference.
Now how is that right or good customer service?! Ive paid for 21months and the neighbors insurance gave them $3800. Comes out to almost 12K they have recieved for my original car and now i have to pay on an older car w more miles for another 2years for something that WASN'T MY FAULT.
I feel so cheated. Just want what i orginally paid for
Product or Service Mentioned: Cnac Financing Auto Loan.
Reason of review: Problems with payment.
I liked: When they approved me for the car.
I didn't like: Damaged goods, Not willing to help, Customer service.