Cnac Financing Reviews

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New Reviewer
I recently fell behind on my payments. For those of you that have criticize others on here, let me make one point, and that is that I did always make my payments, and fell behind due to a medical condition that kept me from work and drained my savings. I called CNAC,...
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128 comments
#2010082

I Agree too, i was one day late on a payment because my card was comprised and the same day i called them and was able to recover my card and make the payment. The next day they sent me a 24 hour notice!

Im so upset and worried they will take my car and money! i won't be able to sleep tonight. I thought about all the people they must do worse to.

Those who are struggling due to unemployment from COVID 19. I thought their morals was to help people but rather they wouldn't hesitate to BURY YOU ALIVE

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ID
#221538 Review #221538 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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Verified Reviewer
New Reviewer
I heard so many bad stories about this place, but I'm the type of person who likes to judge for myself. I SHOULD HAVE LISTENED. I got a vehicle from this place 7/16/2021 from the day I got the keys there were issues before leaving the lot. I drove the car &;;;;...
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ID
#2913596 Review #2913596 is a subjective opinion of poster.
Preferred solution
I would like to get out of my finance situation with them and go on my merry way. They are not willing to work with you when you have a hardship. They talk to you in the nastiest tone and is so rude and disrespectful

Excellent Review

I purchased my car in 2017. In 2018 I relocated to a different state and was without a job for a few weeks. I kept in constant contact, they worked with me through this hard time, no issues at all, I could not have asked for a better experience. Thank you for a beautiful car and an amazing customer experience with your company.
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ID
#2901161 Review #2901161 is a subjective opinion of poster.
Location
Wallingford, Connecticut

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Verified Reviewer
New Reviewer

Pissed off

My payment is 6 days past due. I was made aware today that there is no grace period in ky on the payment date. I am trying to pay the payment but my customer service rep wouldnt accept it. REALLY!!! IM 6 DAYS LATE. I HAVE FILED A COMPLIANT WITH THE BBB AND THE ATTORNEY GENERAL IN KY. THIS IS ***

User's recommendation: Run....

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ID
#2895890 Review #2895890 is a subjective opinion of poster.
Location
Antioch, Tennessee
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Title

I would like to know how long is it gonna take for me to get my title.I just paid my van off.I tried contacting jd byrider but no success so I'm reaching out to you all.
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ID
#2874309 Review #2874309 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer
Im dealing with a repossession currently and am haggling over their so-called fresh start program that was offered to me. I agreed and did everything I was told only to be told bc I am a tipped wage worker who's company only claims up to minimum wage that I wasn't...
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ID
#2874023 Review #2874023 is a subjective opinion of poster.
Pros
  • Salesman that helped me was very nice
Cons
  • Deceptive practices
  • Poor service to customers
  • Thieves
Loss
$3000
Preferred solution
My car back via FreshStart requirements which i have provided.

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Verified Reviewer
New Reviewer

Financing Issues

CNAC worked with me with my down payment. My first actual car payment was due on Sept 10. I let them know I did not have the full payment available that day. I paid $158 of the $213. I tried to go in today and make the rest of the car payment and they wouldn't accept it. They said that I had to return the vehicle. I am trying to make the payment. What can I do?
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ID
#2872735 Review #2872735 is a subjective opinion of poster.
Location
Richland, Ohio
Pros
  • Quick
Loss
$1830
Preferred solution
I want to get the financing straightened out because I need my car.

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Verified Reviewer
New Reviewer
My 77 year old mother contracted with you on a 2011 Dodge Journey in 2020. Since getting this car, my mom has had NOTHING but issues. That car has needed service 9 times in one year! She has receipts of each time. That car has STOPPED on my 77 year old mother OVER 5...
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ID
#2870563 Review #2870563 is a subjective opinion of poster.
Location
Carmel, Indiana
Loss
$745
Preferred solution
Let the company propose a solution

Mobile pay app and text pay

the mobile pay app and text pay still do not work it has been months , when is it going to be fixed, i don't want to keep getting a fee just to make my car payment
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ID
#2870310 Review #2870310 is a subjective opinion of poster.
Location
Akron, Ohio
GAVE CAR BACK DO TOO ISSUES WITH THIS CAR TRANSMISSION PROBLEMS, SAID THIS WOULD GO ON MY CREDIT AS A FALLINTER REPO THIS IS NOT GOING TOO HAPPEN AND I WANT IT OFF ASAP YESTERDAY, BYRIDER TRIED TOO SELL A CRAP CAR TOO BE THAT I HAD TOO DAY'S AND THW TRANSMISSION LOCKED...
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ID
#2864830 Review #2864830 is a subjective opinion of poster.
Loss
$417
Preferred solution
Full refund
Be careful when purchasing a car from them. I just paid off my car. I paid them $21,000 for a car worth around $8,000. They are a predatory loan company. If you need a vehicle try your best to save money and purchase a car outright. User's recommendation: Stay away.
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1 comment
#2063033

Im dealing with a repossession currently and am haggling over their so-called fresh start program that was offered to me. I agreed and did everything I was told only to be told bc I am a tipped wage worker who's company only claims up to minimum wage that I wasn't approved.

I sent bank statement's proving my income bc I deposit my tips weekly so I have proof of a stable income. So for over a week we went back and forth. Finally was told that if i can make another payment that they would approve the FStart. Told them it would be 3 days until i got paid and i would gladly make the payment.

I tried to over the phone but the system wouldn't let me abd when i reached out I was told that now Im no longer approved or eligible!!

Help this cant be legal and I have all of our email! Single mom here already struggling bc of covid19 now im out 3k or more and no car even though I did everything like I was told to.

ID
#2808390 Review #2808390 is a subjective opinion of poster.
Location
Nashville, Tennessee
New Reviewer

Filing bankruptcy

I am filing bankruptcy and wanted to make sure that the financing computer was aware that I am keeping my car. The representative was was very helpful!
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ID
#2748010 Review #2748010 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bad app

Cant make my payment. App is broken. Card won't go through even though they have it on file. Fix your ***
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ID
#2746540 Review #2746540 is a subjective opinion of poster.
Location
Strasburg, Ohio

Dissatisfied

If I could give them 0 stars I would they are complete trash and dont know how to do their job. I was in a accident and I had to get a rental car paying out of pocket over $4,000 no one came to look at my car for over. Month in a half even though they had me pay a $500 deductible and to continue pay my car note and insurance while cant even drive the car they are a joke.
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ID
#2741447 Review #2741447 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
New Reviewer

Customer service

Cnac I thought was a great company everyone you talk too is rude! If financing a car from these guys please run!!!! They dont let you get off work or even open your eyes good before you get a call stating your payment is due when I am finally payed off I will never finance threw these guys ever!

User's recommendation: Run!

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1 comment
#2029083

So you didn't make payments and got upset they called?? Pay cash next time

ID
#2646983 Review #2646983 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Supervisor harassment

Supervisor from the Military location calling and harassing a customer at work on the cell phone and sending others to collect a payment of less than $150.00. This lady has no respect and sympathy for the elder. I would not recommend anyone doing business with them.

User's recommendation: I would not recommend any one to do business with them.

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ID
#2624668 Review #2624668 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Cnac Financing Customer Care
Pros
  • Salesman that helped me was very nice
  • When they approved me for the car
Cons
  • Customer service is non-exsistent
Preferred solution
Apology

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