We missed one payment as well and the phone calls and harassment started. We gave them a specific date of when we can make the payment, yet they told us it was not enough, told us to send in paperwork, but that was invalid and in the end they still left messages saying our car is in danger and we must make a payment.
The paperwork was to show we had moved and the monies we paid toward the move which caused us to not have much for the car payment. We also asked to make a partial payment so it would not be a full payment behind, but yet it was not in the contract and our account rep made it clear rudely she was not in that department. Not to mention a rep told us they can't take our car after one missed payment and we have made in time payments for over a year. It is not the point the ppl call to collect the money, but the harassment, and stress they bring is too much for ONE missed payment.
They signaled the car causing the alarm to blast in the middle if the day and calls, messages, and emails sent throughout the day as if we do not work for a living. The $5 oil change vouchers are invalid everywhere we check, which is false advertising, but they wanna charge us $27 at the J.
D. Byrider store.
Product or Service Mentioned: Cnac Financing Auto Loan.
Reason of review: Problems with payment.