Anonymous
map-marker Nashville, Tennessee

Cnac Financing Customer Care Review

Called and informed them that I'd traded my car, the JD Byrider Rep assured me that she would take care of everything and they still withdrew the payment, which put my checking account in the negative!!!!! #badbusiness
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Reason of review:
Problems with payment
Anonymous
map-marker Bellevue, Washington

Cnac Financing Account Review

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This company is a joke. They set my card up for automatic payments that I did not authorize told them not to do it again so the next payment they did. Went off talking about well I thought I took that off. They are nothing but a scam. Cant wait to be done with them. U don't just take payments out of someones account without permission and then bang on door talking about u late.
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Reason of review:
Problems with payment
Anonymous
map-marker Las Vegas, Nevada

Cnac Financing Auto Loan Review

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The ppl at this company are common street thugs who harass you even when you pay your bill. I will never do businesz with this place again a pure scam im paying my car off as to not ruin my credit but this will be the last time i ever do any business with cnac
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Reason of review:
Problems with payment
Anonymous
map-marker Wickliffe, Ohio

Review in Financial Services category

CNAC pulled money from my account without authorization to pay for a bill that didn't even belong to me because they had my credit card on file. When I called them to ask for a refund because that was not my account and I'm not on that account and he had no authorization to pull it I was told her boss told her to do that and they're not putting it back. So I closed that account due to fraud and they blocked future payments for my car from being able to be paid online. I am very dissatisfied with this company they made my car payment behind because they took money out of my account to pay for my husband's car and I'm not on his account.
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Reason of review:
Problems with payment
Anonymous
map-marker Glen Burnie, Maryland

Rude, embarrasing, unfair, unjust

First, let me just say that my husband and I were backed into a corner with no choice. My husband is the wage earner, two jobs, one car. No savings. Exsisting car died. We found ourselves at JD. The first unpleasantness occured when during financing, we were told that we were not going to be able to use our car as a trade in due to it being reported as stolen. I was the registered owner of the car and I can tell you no such thing has ever been done. We immediately called the local police. Keep in mind, we were still at JD. Police confirmed, to JD employees and CNAC employees that it had to be an error. Prior to calling the police, I asked CNAC if they were sure their info was correct. They replied, yes it was. After the police assured CNAC that my car had not been reported stolen, CNAC employees retreated and then came to us to appologize saying that it was THEIR car that was reported stolen. Now, the car that we were trying to purchase, was no longer available and they gave us another option. Also keep in mind, we had no choice but to get SOMETHING. We ended up walking out of there with a vehicle that we have never been happy with and financing terms that were outragious. After putting rent constantly on hold, and our trade in not negotiated, we were forced into paying an additional $1000 in 4 equal installments, 1 every 2 weeks. Then the bi-weekly payments began. We were NEVER late. We began getting offensive, threatening letters in the mail regarding late payments. As I already stated, we were never late. We also had car issues that we are still dealing with. I am currently unable to make payments online and being threatened with an outragious late fee. JD By-Ryder/CNAC takes advantage of people who in my opinion, should not be forced into a situation of making unreasonably high payments. Yes, our finances are our problem. Yes, we created our financial situation. This company is a human preditor. In a normal financing situation, no finance company would EVER agree to put ANYONE into a contract with these terms.
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Cons:
  • Rude and ignorant
Reason of review:
all of the above

Preferred solution: Let the company propose a solution

1 comment
Guest

So if cnac refused to sell you a car what would you have done?

Anonymous
map-marker Detroit, Michigan

Cnac Financing Customer Care Review

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Kim from Hermitage is rude and nasty... Had a house fire lost everything they couldn't wait for my new card to come in the mail they wanted all my back info sorry not going to happen... I gave the piece of *** car back got a better one and cheaper payments
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Reason of review:
Poor customer service
Anonymous
map-marker Shadeland, Indiana

Cnac Financing Auto Loan Review from Shadeland, Indiana

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I was happy with the sales rep and the dealership where i purchaced my suv from. I was thankful that i was approved on my own. However when i was approved i made more money than I do now. I informed them about the pay decrease when i was hired in. They didnt care. Ok fine. I was on time for the exceptions of when im in the hospital. I am the one who pays my bills. They have called over 50 times while I was hospitalized. Now i try to pay online and they have blocked me from online payments. I hate calling in to talk to anyone because they are rude, ignorant, and make me want to punch someone in the face. I was told pay ontime and after 2 years i can trade my car in. All lies. You cant because you owe more than what the cars are worth. Im so dissapointed and diagusted with how they treat me and others.
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Reason of review:
Problems with payment
Anonymous
map-marker Roanoke, Virginia

Wrecked Cars Review

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This place is a joke do not get a car from them. They sell junk cars they have been wrecked and resold cars.
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Reason of review:
Bad quality
Anonymous
map-marker Cleveland, Ohio

Cnac Financing Account Review

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They CSRs can be very rude when calling for a payment.
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Reason of review:
Poor customer service
Anonymous
map-marker Pittsburgh, Pennsylvania

Haundai Tuscon Review

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They put on a good front and then once urs working with them they are nothing but *** worse plaxe to work with ever
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Pittsburgh, Pennsylvania

Cnac Financing Loan Review

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Terrible tactics. harassment calls to your "references"
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Reason of review:
Poor customer service
Anonymous
map-marker Wausau, Wisconsin

Kept my credit card information with out my knowlege

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They accept only cash or credit cards as payment options I paid my last payment with my credit card. I asked that they do not keep my credit card information on file but they did anyway. They charged the card without my authorization and retained my card information. I asked them to change the payment date to reflect the pay dates of my new job they said the couldn't change the date. When I was a few days late they called my boss at my job and asked to know then my next pay date was and told her I was late with my payment. They then showed up at my work and in the lobby of my work proceeded to tell the office that I was late with my payment and they was there to reposess the car.
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Loss:
$6500
Cons:
  • Deceptive practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

Short Review on July&nbs-04:00;14,&nbs-04:00;2016

Can you call me 713)576****
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Marjan Pnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

DON'T DO IT

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2-29-16 I get in a car accident and totaled my vehicle (not my fault). I was told when I bought the car that I had GAP insurance and if anything were to happen, that they would get me in a new car (lies).

I called and told my account manager what happened after making a claim to my insurance company. His exact words were “Don’t you have your own insurance.” Didn’t ask me if I was okay, how my kids and I are doing, NOTHING! Then said “well just make sure you pay your car note on time to keep your account in good standing (NEVER missed a payment in a year and 2 months). I asked what programs they had to get me in another car, was transferred back and forth to JDbyrider from them and no one could tell me how I would get another car.

I bought a car from a private dealer and canceled my payment. My insurance paid 6,000 of the 10,000 I still owed (22% interest). My payment was due yesterday (Monday) and they couldn’t process it. Now tues, before 12pm I was called 5 times and emailed twice stating that they had important info about getting me in a new vehicle. Save it. They will get their money when they get it.

They don’t care about you. Take your money and buy a car or go somewhere else. Never settle for a high *** interest rate just because your credit is not as good. Shop AROUND!

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Pros:
  • Car
Reason of review:
Problems with payment
2 comments
Guest

Oh yes, you showed them, didn't you? Guess what deadbeat, they will no doubt sue you and they will get their money when the judge says so. You just can't break out of the pattern of being a serial deadbeat, can you?

Marjan Pnn
reply icon Replying to comment of Guest-1136169

U have no idea what you are talking about. I paid them after I bought a car. Had to get a paycheck first..thanks deadbeat for your concern lmaoo

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Anonymous
map-marker Mount Laurel, New Jersey

Cnac Financing Customer Care Review

I will never di business with them. They are rude and all of them are unprofessional. In addition to that they have no idea how to maintain their decorum. They love to argue and are very hostile. I was calling to give a payment and she was still rude. I have not had one professional call wuth them in over a year
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Reason of review:
Poor customer service
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